Privacy Policy &
Data Protection
We regard the protection of your personal data as a very important matter. That is why it is important to us that you understand how and why we process your data and what rights you have. Here you will find information about the processing of your data when visiting our website and using our services as well as the way in which your address is handled at Digi Post (Thailand).
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These privacy policies do not provide exhaustive information about all the data processing activities undertaken at Digi Post (Thailand). For selected services, especially for our business customers, Digi Post (Thailand) may provide information elsewhere.
What is this about?
The digital presence of Digi Post (Thailand) includes all of the organization’s webpages. Our digital presence enables you to find information, contact us, purchase goods or obtain services. As a general principle, the digital presence is accessible to the public.
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The public area at a glance
We process your location data.
We do not process general personal data about you.
We process personal data that you provide to us.
We process personal data that we collect about you.
We process personal data about you that we receive from third parties.
We use your personal data for marketing and advertising.
We use your personal data for the development and improvement of products and services.
We use your personal data for other purposes without direct connection with the core service.
We analyze your behaviors and make assumptions about your interests and preferences.
We transfer your personal data to other companies that decide themselves how to use the data.
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Who is responsible for data processing?
A.V.K. sole-proprietorship enterprise and its brands (hereinafter referred to as “Digi Post (Thailand)” or “we” or “us”) is responsible for data processing when you access our digital presence.
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What happens when you access Digi Post (Thailand)’s public digital presence?
You can use the public area of our digital presence anonymously. However, in order to transmit content, information about the device you are using and its IP address are processed and logged automatically. The data processed due to technical necessity is not linked to personal data, unless you purchase or subscribe to a service.
We also use cookies to link certain data to your device. This data includes, for example, your preferences, activities and interactions on our website. When you visit our website for the first time, you will be asked whether you consent to the use of analytics cookies and personalized marketing cookies and can deactivate these cookies via our consent banner.
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What happens when I purchase or subscribe to a service online?
You can make use of a wide range of online services. We link the online services you use to your customer profile. The data protection notices for services provide an overview of how data is processed when these services are used.
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What data does Digi Post (Thailand) process?
We process personal data about you when you access our digital presence. Depending on why you are visiting our digital presence and how you use it, we process data from various sources.
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Collected data
This includes data relating to your accessing of our content, and the device you use to do so. If you do not register with us or transmit information to us in any other way, the only data collected is the data that your browser sends to our systems.
When you visit our digital presence, some technical data is collected automatically. The web servers log every visit. One of the tools we use to collect data is cookies that are necessary for technical reasons.
Disclosed data
You may disclose some data to us independently when you access our digital presence. For example, you might provide us with data if you contact us, enter a competition, create a customer profile or use a service.
Received data
We may also receive data about you from third parties, in particular via third-party cookies. You can find more information about the use and management of cookies here: Cookies and social media.
Why does Digi Post (Thailand) process data?
We only process your data for the purposes set out in this Privacy Policy. The purpose for which we process your data in individual cases when you access our digital presence depends on your use of the website and our reason for processing. In particular, we process your data for the following purposes:
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Enabling the purchase of services and subscriptions
In order to ensure that the website functions smoothly, for example, that it is displayed without errors on your device, we need to process your data for technical reasons.
Optimizing user-friendliness and target-group-specific design
By processing data, we make our digital presence easily accessible and provide a user experience that corresponds to your needs. For instance, we can adapt how the digital presence is presented if we have data about the device being used or its language settings. This also enables us to show you targeted content or information on the webpage that might be of interest to you.
Customer care
We take care of your requests and concerns and process data for this purpose. The digital presence provides you with various ways to get in touch with our customer service. If you do this, data such as contact information, the content of communications or information about contracts is processed. This is done, in particular, in order to provide customers with the best possible level of support, and to create a more personal relationship with you. First and foremost, you provide us with your data when you contact us. To process your query as effectively as possible, we may also link the information you provide to existing information from our systems and associated subsidiaries.
Marketing
We use data for marketing purposes. More precisely, we use data in order to provide information about services and offers of Digi Post (Thailand) or third parties to the extent permitted by law.
To do this, we use various online marketing tools in our digital presence, such as re-targeting and re-marketing. For personalized advertising, we process profile and contact data, usage data and other data that provides an indication as to your interests. This allows us to show you relevant content and communications. To do this, we use various channels such as newsletters, social media and adverts on third-party websites.
If you have purchased or subscribed to a service, we also record and process the data for our own digital and physical advertising purposes.
We process data in anonymized and aggregated form as part of the advertising measures of our business customers.
Conducting market research and improving services
In order to enable us to better respond to customer queries, we would like to improve our services and the digital presence. To improve our understanding of customer requirements and trends, we evaluate access frequency and visitor numbers on certain product pages, as well as profile and contact data. These evaluations are not primarily used to identify individual visitors personally; rather, they help us develop new services and improve existing products. For this reason, we use pseudonymized or anonymized data, where possible. If you have purchased or subscribed to a service, we can also conduct personalized analyses in order to better understand the customer’s perspective of the services offered by Digi Post (Thailand).
Preventing fraud and improving the security of the website
We adhere to a high standard of information security. For your security, you may be required to identify and authenticate yourself in order to gain access to services. IP addresses may be subjected to a security check for the purpose of combating misuse and fraud. We may also save data for evidence purposes. We also collect and process data to ensure that business operations are performed safely and securely as well as to prevent offences and monitor general risks.
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To whom does Digi Post (Thailand) disclose data? Can this data be processed for other purposes?
We disclose data to third parties depending on the situation and when it is necessary. Third parties may be our service providers, who support us in managing our digital presence and the integrated services, or companies that process the data under their own responsibility or under joint responsibility with us.
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Service providers
Various service providers support us in ensuring that our digital presence is informative and secure for you and that we can offer and market the services that can be accessed reliably. These service providers may be external companies or subsidiaries of Digi Post (Thailand). We select our service providers carefully and make sure that they uphold data protection requirements. Depending on the work and services offered by the service provider, we make data accessible to them to the extent required in order to provide the service in question. If we engage third parties to provide services, we are authorized to make the data necessary for this purpose available to them. The third parties are subject to the same obligations regarding guaranteeing data protection as Digi Post (Thailand) itself. Furthermore, we only disclose data to service providers within the scope of the purpose explained in this Privacy Policy.
Public authorities
We may be required to disclose data to Thai, Swiss or other foreign public authorities due to statutory provisions, official orders or court decisions. Public authorities include law enforcement, judicial, supervisory and government authorities. Before we disclose data to a public authority, we review whether and to what extent we are obliged to make your data available.
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Is data also processed abroad?
Your data is primarily processed in Thailand. In certain cases, however, we may also transfer data to third parties abroad, particularly in the EEA, EU and the USA for processing.
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Is profiling carried out when I purchase or subscribe to a service?
When you visit the website, certain data relating to your use of our digital presence and our services may be analyzed automatically. We do this because we want to better understand important personal aspects such as the interests or behaviors of our visitors. This information is used primarily to create customer profiles and target groups in order to give a more personalized touch to the communications or adverts shown to you, and to identify trends. When you use the customer portal, we do not carry out any profiling that entails an elevated risk for the data subject. A high risk from profiling results when essential aspects pertaining to a person are analyzed or predicted.
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Does Digi Post (Thailand) use cookies?
We use cookies in order to optimize your experience on our webpage and to analyze your user behaviors on our webpage and make improvements.
Cookies are used on the basis of your consent, unless another legal basis exists.
When you visit our website for the first time, you will be asked whether you consent to the use of analytics cookies and personalized marketing cookies and can deactivate these cookies via our consent banner.
We use Google Analytics on our Post-App for statistical and analytical purposes. The analyses are not personalized. If additional functions are activated in the Post-App, you must give your consent in advance.
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What rights do I have?
You have the right to information, rectification, erasure and restriction of data processing at any time.
You can assert your rights via registered letter post to the following address:
A.V.K. - Digi Post (Thailand)
P.O. Box 19,
Saraphi Post Office
Chiang Mai 50140
Thailand
Changes to this Privacy Policy
Changes to this Privacy Policy may be necessary from time to time, for example if we make further developments to our digital presence or if there are changes in the law. We therefore reserve the right to amend the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you re-read this Privacy Policy on a regular basis.
Data protection notice for Digi Post (Thailand) services
Digi Post (Thailand) provides a wide range of services and process a variety of personal data in connection with this. Below, you will find information about how we process data in connection with certain services for private customers.
We also offer other services that are primarily geared towards our business customers. You will receive separate information about data protection in connection with these services.
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The following applies to all services:
Rights of data subjects and contact
You have the right to information, rectification, erasure and restriction of data processing at any time.
You can assert your rights via registered letter post to the following address:
A.V.K. - Digi Post (Thailand)
P.O. Box 19,
Saraphi Post Office
Chiang Mai 50140
Thailand
Involvement of third parties
Various service providers support us in providing services to you. This may be external companies of Digi Post (Thailand). We select our service providers carefully and make sure that they uphold data protection requirements. Depending on the work and services offered by the service provider, we make data accessible to them to the extent required for them to provide the service in question. If we involve third parties, we are authorized to make the data required for this purpose available to them, provided that they are subject to the same obligations regarding data protection as Digi Post (Thailand) itself. Furthermore, we only disclose data to the service provider insofar as is required for the purpose explained in the data protection notice below.
Data processing abroad
Your data is primarily processed in Thailand and Switzerland. In certain cases, however, we may also transfer data to third parties abroad for processing, in particular in the EEA, EU and the USA.
Legal basis insofar as the EU GDPR is applicable
As a general principle, the Thai Data Protection Act applies to the processing of data. If, in individual cases, the data processing is based on the EU GDPR, the processing of the underlying contract and our legitimate interest form the basis of the data processing.
If you purchase or subscribe to a service, data from the use of our services, the customer portal and the online services are processed for customer management and advice. We may use your data for our own advertising purposes, as well as in anonymized form for further marketing purposes.
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What is this about?
Digi Post (Thailand) uses cookies, scripts and tools for its digital presence. It also uses various social media channels to offer solutions and make contact with its customers and partners.
You can object to the use and deployment of cookies and scripts at any time using the consent banner. If you also disable strictly essential cookies via your browser settings, it may no longer be possible to display our webpages to you correctly.
Please note that the consent banner with direct control of cookies is being introduced gradually on the various microsites.
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What is a cookie?
A cookie is a text file with short data sequences (a sequence of letters and numbers) that by itself cannot perform any operations. This text file is transferred to your browser by the web server when you visit a website. The cookie is stored on your local computer. There are two different types of cookie: temporary cookies and permanent cookies.
What types of cookies do we use?
Digi Post (Thailand) uses various types of cookies, which are categorized as “functional”, “analytical” or “marketing” cookies. We therefore also use these tools for a variety of purposes. These include, in particular:
Functional
To enable you to use our digital presence (establishing a connection). This enables us to display the webpage to you with smooth and error-free functions and handle the technical side of webpage operation. This may be technically necessary, for example, in order to display the webpage on your device.
For internal management of the website, for example, technical administration and maintenance of system security.
To provide the online services and contractually-compliant processing of these services.
To prevent fraud and improve the security of the website.
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Analytical
To optimize user friendliness, we collect statistics on user behaviors on our digital presence. The data is then evaluated. We process data in order to make the digital presence easily accessible and to provide a user experience on the displayed webpage that meets your needs. For instance, data about the device used or its language settings can be used to adapt the way in which the webpage is presented.
Marketing
To tailor our websites to specific target groups (with targeted content or information on the website). This allows us to specifically provide tailored content that may be of interest to you.
To serve you with personalized or impersonalized adverts on our digital presence.
To show you interesting product recommendations on third-party webpages too.
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What data do we process?
The following data, in particular, is processed via the use of cookies:
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IP address of the device making the request
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Date and time of the access
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Name and URL of the data accessed
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Operating system and user interface of your computer or user device
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Browser used by you (type, version, settings and language)
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Name of your internet service provider
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Content of the request (specific page)
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Access status/HTTP status code
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Device type (desktop, tablet, mobile)
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Usage and navigation data of digipostthailand.com
The cookies banner lets you see what type of cookies we use, how long the individual cookies are stored for and where the data is processed and whether the collected data is shared.
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Does Digi Post (Thailand) use social media plugins on its webpages?
We also use social media plugins on our websites. Data may be shared with these social networks if you interact with the plugins.
What social media platforms does Digi Post (Thailand) have a presence on?
Digi Post (Thailand) uses the following social media channels and services for its digital presence and for integration into its website:
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Line messenger
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Facebook
Terms of Use for the Digi Post (Thailand) digital presence
By accessing the publicly accessible webpages and apps of Digi Post (Thailand) (hereinafter referred to as the “digital presence”), users accept the Terms of Use for the Digi Post (Thailand) digital presence that are set out below.
A.V.K. sole-proprietorship enterprise and its brands (hereinafter referred to as “Digi Post (Thailand)” or “we” or “us”) is responsible for data processing when you access our digital presence. Digi Post (Thailand) is responsible for operation and represents the digital presence to the outside world.
More information on Digi Post (Thailand) can be found under “About”.
The individual services and offers accessible via the digital presence are the responsibility of the companies identified in the description of the respective services and offers, and the contractual terms and conditions applicable to them shall take precedence.
Is the offer in the digital presence binding?
No element of the digital presence represents a binding offer.
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What liability and warranty exclusions apply to the digital presence?
Digi Post (Thailand) strives to provide information that is accurate and up to date at the time of its publication in the digital presence. However, Digi Post (Thailand) does not guarantee and accepts no liability for the veracity, reliability, completeness and accuracy of this information, and reserves the right to amend it at any time.
Such information is used at the users’ own risk.
Where legally possible, Digi Post (Thailand) accepts no liability for damages or consequential damages arising from access to and/or use of the digital presence or the inability to access or use the digital presence.
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How are links handled in the digital presence?
The digital presence may contain linked content that does not originate from Digi Post (Thailand), as well as links to websites or content owned by third parties over which Digi Post (Thailand) has no influence. Digi Post (Thailand) accepts no liability for content of this kind, nor for the products, services or other offers provided on the respective websites. Likewise, Digi Post (Thailand) accepts no liability for websites that link to the digital presence or otherwise use information from the digital presence.
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How are intellectual property rights regulated in the case of the digital presence?
Complete or partial reproduction, transmission (by electronic or any other means), modification or linking of the digital presence for public or commercial purposes is prohibited without the prior written consent of Digi Post (Thailand).
Indexing by search engines is permitted as long as the Terms of Use for the Digi Post (Thailand) digital presence are complied with, in particular the technical measures for copyright management. This permission exclusively encompasses the purpose of displaying content in search results.
Thank you for your understanding and your cooperation in the protection of intellectual property.
Which laws are the Terms of Use for the Digi Post (Thailand) digital presence subject to? Which court has jurisdiction in the case of disputes?
To the extent admissible by law, all legal relationships between the users of the digital presence and Digi Post (Thailand) shall be subject to substantive Swiss law. The sole place of jurisdiction is Bern, Switzerland, at the seat of Digi Post (Thailand)'s parent enterprise.